Hassle-Free Guarantee

Returns & Refund Policy

Last Updated: January 2026

At REGAL CHARMS, customer happiness is our utmost priority. If you receive a damaged, missing, or defective item, we provide a 100% free prompt replacement or refund.

1. 7-Day Replacement Policy

You may request a replacement within 7 calendar days from the date of package delivery under the following conditions:

The item was received in a physically damaged or broken state.
The product received differs from the design ordered (wrong variant, color, or stone).
Defective clasp, broken lock, or missing stone upon arrival.

2. How to Initiate a Return / Replacement

Take clear photos or a brief 10-second unboxing video showing the defect.
WhatsApp our support team at 7014058559 or email support@regalcharms.in with your Order ID (e.g. RC-102948).
Our team will verify the details within 12-24 hours and schedule a doorstep pickup of the damaged parcel.
Upon pickup verification, a fresh replacement piece will be dispatched immediately.

3. Refund Timeline

If a replacement is unavailable or if you prefer a refund, your full purchase amount will be credited back to your original payment method (Bank Account, UPI, or Card) within 3 to 5 business days of approval.

4. Non-Returnable Conditions

Returns cannot be accepted for pieces damaged due to improper post-purchase handling (e.g., exposure to harsh acids/perfumes or excessive pulling force).